Mimir
Smarter Chat Support for a Growing E-commerce Brand
As Slikkepott scaled, customer inquiries grew too — ranging from product questions and recipe requests to stock checks and order tracking. They needed a solution to keep support costs low.
Slikkepott.no is a Norwegian baking and kitchenware store with a loyal customer base and a solid online presence. As the company scaled, customer inquiries grew too — ranging from product questions and recipe requests to stock checks and order tracking.
They needed a solution to keep support costs low.
They also needed a solution that could do more than answer basic FAQs, such as:
Instantly answer customer questions about products and shipping.
Recommend the right baking tools or ingredients.
Show live stock availability and order status.
Even cancel or modify orders directly from chat.
That’s exactly what Mimir delivered.
Real-Time Integrations That Power Real Results
At the heart of Slikkepott’s solution lies deep integration with their systems:
Shopify integration: Gives Mimir access to product catalogs, variants, pricing, and discounts. This allows the chatbot to provide context-aware recommendations and handle purchase-related actions.
Ongoing WMS integration: Enables the chatbot to check stock levels in real time, track shipments, and even initiate returns or cancellations when needed.
Mimir’s Custom Skills (Workflow Engine): Slikkepott’s custom workflows let the AI perform actions instead of just answering questions. Whether it’s “Check if this mold is in stock” or “Cancel my order #14239,” Mimir executes it seamlessly.
From Simple FAQ Bot to Full-Service Assistant
“Most chatbots can only answer a few predefined questions. If this is supposed to replace any manual labor, it needs to be able to do actions that a human would need to,” said the Slikkepott team when we first met.
How It Works Behind the Scenes
Our Skill Builder (workflow builder) lets Slikkepott design custom logic for specific actions. For example:
When a user asks “Where is my order?”, Mimir automatically fetches the tracking data from Shopify and Ongoing, then displays the delivery status directly in chat.
When a user asks “Do you have this item in stock?”, Mimir queries Ongoing’s API for real-time stock numbers before answering.
When someone says “Cancel my last order”, Mimir checks if the order is still in fulfillment, then triggers the cancellation workflow.
Everything happens securely and instantly, with no manual follow-up required.
Why Slikkepott Chose Mimir
Full Shopify + Ongoing integration for real-time data.
Secure workflows with built-in actions.
A partner that understands both AI and e-commerce logistics.
